The University of Michigan Library uses a wide range of assessment methods to guide our work in the following areas:
- Understanding and responding to the library-related experiences and needs of our users, with particular attention paid to understanding the experiences and needs of underrepresented groups on campus.
- Providing services, spaces, and collections — both physical and virtual — that are inspiring, inclusive, and accessible.
- Supporting the continual improvement of the library’s internal work climate and work practices.
Supporting effective assessment
While we do have a dedicated assessment specialist, work is carried out by staff throughout the organization.
Support for conducting effective assessment within the library includes:
- Fostering community. We have both a community of practice, where active assessment practitioners gather for lab-style meetings, and a special interest group for people who seek exposure to new assessment approaches and projects.
- Building skills. Our assessment community can access skill-building workshops — such as data analysis, survey creation, interviewing, and assessment plan creation — and assessment consultations with our assessment specialist that may cover all aspects and stages of an assessment project.
- Providing tools and resources. An internal assessment website will house assessment best practices, links to tools and resources, and a materials repository so past assessment materials can be adapted for new projects.